Knowledge Management (KM) has entered the mainstream - IBM, Oracle and Microsoft are now committed providers to this market sector -. These three market leaders are in particularly offering important tools for business intelligence and client relationship management. Such an array of tools can be confusing and of course consumers need to remain aware that tools are implements, not final solutions in and of themselves. KM technology is not an 'off-the-shelf' purchase. Rather, the tools available on the market need to be carefully analyzed and selected in a methodological way before being included in an integrated and complete knowledge management system tailored to each company'.